Return Policy Terms

RETURNS and POLICY TERMS

Only unused and unopened skin care products may be returned. Used skin care products are non returnable and non refundable.

As we cannot monitor the end user for their skin type, health condition and product compatibility, we strongly recommend that you consult your physician or a skin care professional for an analysis of your particular skin type and sensitivity level before purchasing any product. No refund will be given for any reason relating to product effect or compatibility with your skin type, including allergic reaction. We do not guarantee the efficacy of products listed.

If you receive an incorrect or damaged item, please contact us via e-mail within 3 days of receiving your item for a Return Authorization (RA) number. The product must be returned within 10 days of the authorization. A replacement product will be sent upon receipt of the damaged or defective item. When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

A 10% restocking fee applies to all returned items if there is no damage and we did not make a mistake in shipping. Opened or used cosmeceuticals cannot be returned or refunded. Return requests for undamaged and unopened items must be made within 5 days of delivery. The product must be returned within 10 days of the issuance of the RA number.

Responsibility for delivery of packages belongs solely to the courier, United States Postal Service (USPS). Skincare Solutions Store cannot be held responsible for shipments that are lost, stolen, damaged, delayed, or otherwise inconvenienced in transit.

ANY ITEMS RETURNED WITHOUT AUTHORIZATION OR AFTER THE 10 DAY RETURN PERIOD WILL BE DESTROYED AND NO CREDIT GIVEN.

Refused/Undeliverable/Wrong Address Packages

If your package is refused or undeliverable at the time of delivery or marked return to sender, the cost to reship will be will be charged to your payment on file. If you choose to not have it reshipped a 10% restocking fee applies along with cost of shipping to you will deducted from refund. Please double-check your shipping address before you place an order to avoid incurring this fee.

If customer does not enter the correct shipping address when placing their order, and order is delivered to the wrong address, Skincare Solutions Store will not replace or refund the order as it is the buyers error. If the item is returned to us, we will then issue a refund minus cost of shipping and 10% restocking fee. Please double-check your shipping address before you place an order to avoid this loss. We do not refund for claims that an order was not received after delivery was confirmed by USPS. Customer must contact USPS and resolve the issue.

Cancellations: Orders may only be cancelled prior to shipment and cancellation must be acknowledged as such, by us, either by phone or email.

After 21 days all sales will be deemed final and requests for returns, refunds, orders not received, or exchanges will be denied.

INTERNATIONAL ORDERS

International orders are considered final sale and are not eligible for a refund or exchange, for any reason, including damages incurred in transit or faulty products.

RA numbers can be requested by emailing us at: customerservice@SkinCareSolutionsStore.com

Refused/Undeliverable/Wrong Address Packages

Cancellations: Orders may only be cancelled prior to shipment and cancellation must be acknowledged as such, by us, either by phone or email.

After 21 days all sales will be deemed final and requests for returns, refunds, or exchanges will be denied.

Payment Methods and Credit Cards Accepted: Visa, MasterCard, Discover, and American Express.

Credit card payment by phone: You can also place your order by calling: 1-303-888-6359 during business hours.

Warranty claims for devices we carry must be made by contacting the manufacturer. A device that fails to function due to manufacturer defect within the warranty period may be replaced with an identical or equivalent model device by the manufacturer.

Our business hours are: Monday - Friday 10:00 am - 5:00 pm MST Closed Saturday, Sunday, and holidays